Ritik Yadav
Strategy & Business Operations · Real Estate
+91 9728 666 888ritik.yadav666888@gmail.com ritik.co.inlinkedin.com/in/yadavritikBengaluru, Karnataka
Strategy and business operations professional working across pricing, process improvement and cross-functional program delivery. Launched a booking platform supporting INR 2 crore+ in monthly transactions and deployed partner-support automation that reduced operations-team queries by 95%.
₹2 Cr+monthly bookings on a platform I launched
95%fewer routine partner queries
70 → 150calls a day, same 12 agents
₹1,100 Crquarterly sales portfolio supported
Work experience
Flow Realty, Power of Flow Realty LLPManager, Strategy (Sales and Marketing)
Bengaluru, KarnatakaApr 2026 – Present
- Launched a booking platform supporting more than INR 2 crore in monthly transactions, with payment gateways and separate customer, developer and partner portals.
- Manage pricing strategy for residential and plotted development projects, aligning recommendations with market position, inventory and absorption targets.
- Lead the migration of sales, marketing and operations data to Zoho Suite, coordinating process changes and user adoption across teams.
- Reduced recurring expenses by replacing external marketing and reporting tools with internal systems and rebuilding the company website.
- Deployed WhatsApp chatbots for channel partners, reducing routine support queries received by the operations team by 95%.
- Configured Ozonetel for 12 agents across 9 projects, increasing call throughput from about 70 to 150 calls per day and reducing response time to about 10 minutes.
- Migrated business messaging to Gallabox and Double Tick, increasing delivery rates from 30% to 70% within two days.
Rustomjee, Keystone Realtors LimitedExecutive Trainee, Strategy (Sales and Marketing)
Mumbai, MaharashtraApr 2025 – Apr 2026
- Supported the CEO and Managing Director with Net Promoter Score analysis covering 100+ channel partners and 10+ board presentations; the portfolio reported INR 1,100 crore in quarterly sales.
- Assessed 20+ micromarkets for land acquisition, identifying nonviable locations and higher-potential markets for leadership review.
- Deployed a 24/7 voice bot handling 200+ calls per day, reducing average response time from 15 minutes to under one minute.
- Produced 5+ weekly and monthly KPI dashboards for 4 teams, giving leadership a consistent view of performance and operating risks.
- Defined ownership and task accountability across sales, marketing and operations, helping teams document a shared operating model.
Education
National Law School of India UniversityMaster of Business Laws (Hybrid)
Bengaluru, Karnataka2025 – 2027
IIT Ropar and IIM AmritsarM.Sc. in Data Science and Management
Ropar and Amritsar, Punjab2023 – 2025
Sri Aurobindo College, University of DelhiB.A. Programme, Economics and Commerce
New Delhi2020 – 2023
Skills
Strategy and Operations: Business operations, program management, pricing strategy, process improvement, change management, market assessment, stakeholder communication, vendor coordination, KPI governance
Analytics: Excel, Tableau, Power BI, Looker Studio, structural equation modeling
Systems and Automation: Zoho Suite, Salesforce, SAP, n8n, WhatsApp automation, Claude Skills, Cowork, MCP integrations; Alteryx and Power Automate (familiar)
Additional implementations · Flow Realty
- Developed a Windows application using DeepFilterNet3 to suppress background noise for presales agents in real time, with no fixed or recurring software cost.
- Trained marketing and operations teams to use Claude Skills, Cowork and MCP integrations for content, reporting and dashboard workflows.
Selected projects
- WABEXO: WhatsApp marketing and CRM platform with shared team inbox, lead pipelines, broadcasts, chatbot automations, AI assistance and analytics. wabexo.ritik.co.in
- Callzy: Free Android-based automated calling tool that pairs with a laptop to dial real estate leads in sequence and streamline lead disposition. callzy.ritik.co.in
- RERA Atlas: Property research tool for searching Karnataka RERA approvals, reviewing developer records and querying project information with AI. rera.ritik.co.in
- Before You Send: Chrome extension that checks email quality before sending and flags avoidable communication errors. Chrome Web Store
- BrowseMind: Browser memory tool that retrieves and connects information previously viewed online. Chrome Web Store
Internships
SysMind, LLCProduct Marketing Intern
Noida, Uttar PradeshMay 2024 – Jul 2024
- Evaluated sectors for MelpApp's product-market fit and presented evidence-based market-entry recommendations to product leadership.
Faculty of Management Studies, University of DelhiResearch Intern
New DelhiMay 2024 – Jun 2024
- Studied gamification and student engagement across teaching approaches, using structural equation modeling to test hypothesized relationships.
Flipkart Internet Private LimitedSupply Chain Management Intern
Gurugram, HaryanaAug 2021 – Oct 2021
- Managed inventory, packaging and sorting during Big Billion Days within a three-shift fulfillment operation processing about 50,000 orders per hour.